Posts by Chris Riley

Best Practices & Insights

Your Guide to Building a DevOps Culture

Depending on when you were introduced to DevOps, your perception of how DevOps is implemented will vary. DevOps started as a culture-only movement, ...

Best Practices & Insights

DevOps Is for Everyone — Even Enterprises

Is there such a thing as enterprise DevOps? You bet. After all, at the end of the day, DevOps is simply a methodology — one...

Incident Management & Response

To Build or To Buy?

The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough ...

Incident Management & Response

Next-Gen Incident Management: Scripted Infrastructure

The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” ...

Use Cases & Solutions

Incident Response Dictates Financial Services Customer Perception

Financial institutions most often suffer the greatest consequences of a security breach because, as the infamous bank robber Willie Sutton once said...

Best Practices & Insights

Incident Resolution Frameworks Make Investing in IT Monitoring Worthwhile

Monitoring applications and systems is one thing — knowing what to do with all the data being gathered is quite another. Most IT organizations today...

Incident Management & Response

After the Disaster: How to Learn from Historical Incident Management Data

Your high school history teacher no doubt delivered to you some variation on George Santayana’s famous remark that, “those who cannot ...

Incident Management & Response

Break Down the Silos: Correlate Data Between Vendors

Thanks to the DevOps movement, we now understand why software delivery chains that consist of a series of silos are bad. They complicate communication...

Technology

Monitoring in the Microservices Age

Managing Increased Complexity Against Greater Agility Thanks to Docker and the DevOps revolution, microservices have emerged as the new way to build ...

ITOps & Modern Ops

Incident Management for ITOps Teams: Learning to Centralize

Can ITOps teams centralize incident management? If you work in ITOps, your first answer to that question may be a resounding “no.” After all, ...

Alerting

8 Ways to Reduce Alert Fatigue

Silo’d responsibilities have wreaked havoc on team communications, making it difficult for different departments to have the full context of a ...

DevOps

6 DevOps Case Studies

Admittedly, two years ago I was a bulk contributor to the DevOps noise with conversations rooted in the movement around culture, principles, and goals...

Ideas

Continuous — Build, Break, and Fix Fast

This is one of two PagerDuty posts on Continuous. Check out our first one: Are You Ready for Continuous Deployment? Continuous Overload If you pay ...

Ideas

Are You Ready for Continuous Deployment?

This is one of two PagerDuty posts on Continuous. Check out our second one: Continuous — Build, Break, and Fix Fast Continuous Deployment vs. ...