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The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting hours of your life provisioning and configuring each server manually, you can use a configuration tool that does the dirty work for you.
However, those tools aren’t designed to automate incident management. And that begs the following questions: Why are you handling incident management manually when the rest of your IT operations are scripted? Isn’t it time to integrate incident management into your scripted infrastructure routine? Yes! By taking a scripted infrastructure approach to incident management, you can scale monitoring and alert management just as well as the rest of your operations.
First, let’s discuss why a scripted infrastructure approach to incident management is so crucial.
I’ll begin by saying that you shouldn’t be too hard on yourself if you’re still doing incident management manually. You’re not a bad admin, just a victim of circumstance. Until recently, automated incident management solutions haven’t been as readily available as with other spaces, with infrastructure management tools like Chef.
Incident management requirements also haven’t always been as complex as they are today. Your data center ten years ago probably comprised, at most, a few dozen on-premise servers. You could handle incident management there manually.
But today, infrastructure is larger and more complex than ever because of demands around scalability and faster product innovation. You have on-premise bare-metal servers. You have local virtual servers. You have cloud servers, containers, and mobile devices. And with the IoT revolution now in full swing, it’s a safe bet that you soon may have to add refrigerators and microwaves and parking meters to the mix, too.
If you want to do incident management effectively on all of these devices, your strategy needs to scale and eliminate repetitive, manual tasks wherever possible. To accomplish that, you need next-generation incident management solutions that can be automated and scripted in the same way that you automate the configuration of your burgeoning data center infrastructure.
Now, let’s talk specifics. To handle incident management effectively in the age of scripted infrastructure, your incident management tools should:
If you’re used to working solely with legacy alerting and monitoring systems, the demands on this list may seem like fantasies, but they’re not. Incident management software that automates rapid response workflows around all your event data, just as effectively as scripted infrastructure can automate your data center, is here now. And to be far more productive and effective at your job, now’s the time to take advantage of it.
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