AI-Powered Ops | Collaboration Without Context-Switching

Every modern operations team deserves a clear path from firefighting to foresight. This series progressively introduces PagerDuty’s AI capabilities—starting with the biggest day‑to‑day pains and building toward strategic transformation.

This 35‑minute session shows how to embed incident management directly into the tools your teams already use—minimizing context‑switching with enhanced MS Teams chat and the PagerDuty for Backstage Plugin—plus time for a Q&A with our expert trainers at the end.

Suitable for: DevOps teams, platform engineers, Microsoft/Backstage users

You will learn:

• How MS Teams chat enhancements enable dedicated incident chats, quick actions, workflow triggers, and API management to streamline collaboration.
• How the PagerDuty for Backstage Plugin delivers intelligent service integration, AI‑powered root cause analysis, and two‑way sync inside your developer portal.
• How to design internal developer experiences that embed incident response into everyday workflows and reduce cognitive load.