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CA UIM (Unified Infrastructure Management, formerly Nimsoft Monitor) is a scalable IT monitoring solution that provides 360-degree visibility into systems and infrastructure performance. It delivers a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability to ensure that your customers are up and running.
If you have any questions or require assistance in configuring this integration, please contact our support team at email@example.com. For information on integrating Digital Experience Insights – Infrastructure Management, refer to the documentation CA DXI IM → Integrating Other Products → Integrating PagerDuty by CA Technologies.
Here is a short video demonstrating the integration:
Click here to access the email based integration guide.
Click here to view the comprehensive probe guide for the PagerDuty gateway.
Use the Probe Utility (select the pagerdutygtw probe and press ctrl+p) to call the set_api callback. (note: you will need to be an admin to complete these steps). Now, we need to give the probe specific access rights.
Note: The following instructions are provided as a simple example to forward “critical” UIM alarms to PagerDuty. For more advanced mappings between UIM and PagerDuty, please reference the PagerDuty Gateway documentation referenced at the beginning of this guide.
Yes it is! Alerts that are acknowledged in PagerDuty or in CA UIM are automatically synchronized between the two products.
Yes! You can configure sending alarms to different PagerDuty services in the Alarm Trigger section.
You can view the logs by right-clicking on the probe and selecting view logs.
By clicking open the probe, which shows the content/probe package.
Go to Marketplace under the main UIM hub. Right click on the probe (pagerdutygtw) and select “Restart”. If that does not work, disable and then re-enable the probe.
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