Centrify Integration Guide

Centrify Identity Service improves end-user productivity & secures access to cloud, mobile & on-premises apps via single sign-on, user provisioning & multi-factor authentication.

In Centrify

  1. Click on Apps.
  2. Click on Add Web Appscentrify_1_
  3. A dialog will appear, search for PagerDuty, and click on Add button for the PagerDuty SAML app. centrify_2_
  4. Click Yes to confirm you want to add the application. centrify_3_
  5. Click Close to exit the Apps catalog.Cloud_Manager
  6. From there, the Application Settings page will appear. Enter in your PagerDuty subdomain.
  7. Click Download Signing Certificate and save the file on your computer. You will need it later to complete this integration.
  8. Click Savecentrify_10_
  9. In the left-hand sidebar, click on User Access and select the role(s) that represent the users and groups that have access to the application; when you are finished, click savecentrify_8_
  10. In the left-hand sidebar, click to the Account Mapping. In the account mapping section, you will want to configure how to login information is mapped to the application’s user accounts; you have the option to: (1) Use the following Directory Service field to supply the user name; (2) Everybody shares a single user name; (3) Use Account Mapping Script. Click save when you are done. For more information on Account Mapping see Centrify’s documentation. centrify_9_

In PagerDuty

  1. Login as the Account Owner.
  2. In the navigation click on Configuration and select Account Settings.
  3. At the top right-hand corner of the page, click on Single Sign-oncentrify_6_
  4. Select SAML to enable SAML SSO.
  5. Open the certificate you downloaded earlier in a text editor, then copy the contents of the certificate and paste it into the X.509 Certificate field.
  6. Copy the Login URL from the Application Settings page in Centrify Cloud Manager and paste it in the Login URL field on the PagerDuty SSO configuration page.
  7. Copy the Logout URL from the Application Settings page in Centrify Cloud Manager and paste it in the Logout URL (Optional) field on the PagerDuty SSO configuration page.
  8. You can select the option to Allow username/password login.
  9. You can also select the option to 
  10. Click Save Changes to complete the integration. centrify_7_


Why don’t I see the Single Sign-on option when I go to Account Settings?

SSO is only available in accounts on our current Standard or Enterprise plans. Please contact our sales team if you are interested in upgrading your plan.