PagerDuty + Salesforce Service Cloud

PagerDuty for Customer Service + Salesforce Service Cloud bridge the gap between Customer Service and Technical teams, engaging the right people in real time to get ahead of customer issues.

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Customer Service with Salesforce Service Cloud

PagerDuty for Customer Service + Salesforce Service Cloud instantly update agents and stakeholders of critical issues giving them the power to drive action and engage with experts across the organization to decrease resolution time and improve customer satisfaction.

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Resolve Issues Faster
Improve ticket response and resolution times by escalating to the right teams and automating routing processes.
Increase Visibility
Provide real-time updates to agents and stakeholders as well as eliminate silos between teams.
Empower Your Team
Empower front-line agents with Full-Case Ownership, owning customer issues from open to close.
Improve Collaboration
Communicate better across support, engineering, and IT with real-time status updates about ongoing incidents.
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Demo

See how PagerDuty and Salesforce, integrated, help you orchestrate responses and actions around customer issues, sales opportunities, and other activities across your organization. Learn how you can deliver great service by leveraging machine learning and historical context to get ahead of issues and proactively inform customers before they know they have a problem.

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Marketplace

PagerDuty is available in the Salesforce AppExchange, enabling Salesforce customers to purchase subscriptions of PagerDuty more easily and quickly.

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