March 12, 2026

Convene Sancroft

Rose St, Paternoster Sq., London EC4M 7DQ

Register now

The path to autonomous operations starts here

Discover how leading operations teams combine AI and human expertise to minimize disruptions and prevent incidents before they happen.

Join us for an afternoon of live, in-person connection and knowledge sharing—keynotes from executives and customers, deep dives on AI-powered operations, hands-on demos, and peer networking.

Join us in London
PagerDuty image

Featured Speakers

PagerDuty image
Stephen Nelson-Smith Vice President, Resilience Engineering
PagerDuty image
Dave Hogan Principal Architect, Service Reliability Engineering
PagerDuty image
Patrick DeHart Technical Product Manager for Digital Infrastructure
PagerDuty image
Tzortzis Sorotos Product Manager, IT Reliability and Observability
PagerDuty image
Pablo Arraez Engineering Manager
PagerDuty image
Eric Johnson Chief Information Officer
PagerDuty image
David Williams Senior Vice President of Product
PagerDuty image
João Freitas VP Engineering
PagerDuty image
Ralph Bird Principal Machine Learning Engineer
PagerDuty image
Martin Van Son Global Automation Lead
PagerDuty image
Justyn Roberts Principal Solutions Consultant

Agenda

9:30 AM - 10:00 AM
Registration and Breakfast
10:00 AM - 12:30 PM
Interactive Workshops
12:30 PM - 13:30 PM
Networking Lunch
13:30 PM - 13:45 PM
Welcome and Opening Remarks
13:45 PM - 14:15 PM
Innovation Keynote - David Williams, Senior Vice President of Product
14:15 PM - 14:50 PM
Fireside Chat with Stephen Nelson-Smith, VP, Resilience Engineering at Ticketmaster. Hosted by Eric Johnson, CIO, PagerDuty
14:50 PM - 15:30 PM
Coffee Break
15:30 PM - 15:50 PM
Breakout Session 1
Track 1 - From Reactive to Preventative
Incident Response Reimagined: Accelerating Resolution with AI Agents. João Freitas, VP Engineering, PagerDuty and Ralph Bird, Principal Machine Learning Engineer, PagerDuty

Track 2 - Path to Autonomous Operations
Fireside Chat with Roche: Patrick DeHart, Technical Product Manager for Digital Infrastructure and Tzortzis Sorotos, Product Manager, IT Reliability and Observability
15:50 PM - 16:10 PM
Breakout Session 2
Track 1 - From Reactive to Preventative
Automation in the AI Era. Martin Van Son, Global Automation Lead, PagerDuty and Justyn Roberts, Principal Solutions Consultant, PagerDuty

Track 2 - Path to Autonomous Operations
Fireside Chat with Workday: Dave Hogan, Principal Architect, Service Reliability Engineering.
16:10 PM - 16:30 PM
Breakout Session 3
Track 1 - From Reactive to Preventative
Beyond On-Call: How ChatOps and AI help to Minimise Disruption

Track 2 - Path to Autonomous Operations
Glovo: The Deployment Timedown: Using Operational Health to Control Release Speed. Pablo Arraez, Engineering Manager.
16:30 PM - 17:00 PM
EMEA Customer Awards
17:00 PM - 19:00 PM
Networking Reception

Interactive Workshops

Lab 1: AIOps Revolution Bootcamp: From Reactive to Proactive Incident Management

Ideal for SREs, Incident Responders, Operations Managers, Platform Engineers, and DevOps Teams

Duration: 2.5 hours

Tired of firefighting incidents instead of preventing them? Struggling with alert fatigue, high MTTR, and on-call burnout? It's time to break the cycle of reactive chaos. Discover how PagerDuty's cutting-edge AIOps capabilities can transform your incident management—reducing alert noise by up to 83% and enabling autonomous diagnostics so your team can shift from reactive firefighting to proactive incident prevention.

Topics:

  • Flexible Shifts with Intelligent Conflict Detection & PTO Management
  • SRE Agent for Autonomous Diagnosis & Remediation
  • AI Orchestrations for ML-Recommended Noise Reduction
  • Scribe Agent for Automated Incident Documentation
  • Insights Agent for Data-Driven Operational Improvements & Maturity Assessments

Lab 2: Golden Paths to Production: Build a Self-Serve, Zero-Toil Platform

Ideal for Platform Engineers, DevOps and DevEx teams, Release Engineers and Service Owners

Duration: 2.5 hours

Frustrated by inconsistent service setups and endless tickets for routine tasks? Tired of developers waiting on Ops for deployments, rollbacks and diagnostics? Learn how to build a standardised golden path that enables safe self service automation, reduces operational overhead and accelerates delivery with integrated workflows from code to production.

Topics:

  • Workflow and runbook automation for self service operations
  • Event orchestration with dynamic routing
  • CI/CD, IaC (Terraform) and observability signal design
  • Change events and Backstage integration patterns
  • Shift Agent for intelligent coverage and SRE Agent to enable your SRE’s faster access to context and Runbooks

Lab 3: Signal to Action: Modern Ops Centers with AIOps and Automation

Ideal for SREs, NOC Analysts and Central Operations Leaders

Duration: 2.5 hours

Drowning in alerts while MTTA and MTTR keep climbing? Seeing incidents bounce between teams due to poor routing? Modern Ops Centre practices powered by AIOps and automation cut noise, speed triage and enable first line responders to resolve issues without escalation, turning your NOC into a proactive operations hub.

Topics:

  • AIOps noise reduction with alert grouping and auto pause
  • Operations console and event orchestration with dynamic routing
  • Dynamic escalation assignments and runbook automation
  • SRE Agent for automated diagnostics and remediation
  • Scribe Agent for streamlined incident documentation

Lab 4: Incidents to Insights: Run World-Class Incident Management

Ideal for Incident Managers/Commanders, team leads, problem managers, service owners and Customer Success Managers

Duration: 2.5 hours

Struggling with inconsistent incident processes across teams? Finding that post incident reviews lack actionable outcomes and leave stakeholders in the dark? This lab shows how to run a world class incident management practice with consistent processes, clear stakeholder communications and measurable improvements that drive continuous learning.

Topics:

  • Incident types, roles and tasks, and incident workflows
  • Status pages and stakeholder communication strategies
  • Post incident reviews for actionable learning
  • Operational reviews and analytics for measurable improvement
  • SRE Agent for immediate context and fast resolution
  • Required fields, Scribe Agent and Insights Agent for compliance readiness

Venue

Convene Sancroft

Rose St, Paternoster Sq., London EC4M 7DQ

Meet us here
See last year's sessions

Sponsors

Register

FAQs

Is there a cost to attend PagerDuty on Tour?
Icon Close

Can I bring a colleague to the event?
Icon Close

How do I contact the PagerDuty team if I have more questions?
Icon Close

Where can I connect with other attendees before the event, find resources, ask questions during the sessions, and regroup after On Tour to share stories?
Icon Close