The Human + Agent Partnership Model
Engineering teams are drowning in notifications and spending more time on incidents than innovation. The automation paradox has made this worse—creating brittle solutions that break when conditions change.
This ebook reveals PagerDuty’s human + agent partnership model can transform operations by combining AI's speed with human judgment, enabling teams to move from reactive firefighting to proactive excellence.
Learn how to revolutionize operations with AI agents that:
- Handle routine incidents autonomously while humans focus on strategic work
- Adapt through complex scenarios beyond traditional automation
- Reduce alert fatigue and accelerate resolution times
- Create a new model where engineers become AI supervisors
Stop letting operational complexity hold back your team. Discover how the human + agent partnership transforms operations from reactive to resilient.
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI