AI-Powered Ops | AI Agents in Action: Accelerating Incident Response

Every modern operations team deserves a clear path from firefighting to foresight. This series progressively introduces PagerDuty’s AI capabilities—starting with the biggest day‑to‑day pains and building toward strategic transformation.

This 35‑minute session shows how AI agents reduce cognitive load and accelerate the incident response process—diagnosing faster, surfacing context instantly, and automating comms—with time for a Q&A with our expert trainers at the end.

Suitable for: SREs, incident commanders, engineering teams, and anyone interested in leveling up their team's incident response

You will learn:

• How the SRE Agent diagnoses issues, surfaces context from past incidents, and recommends remediation to speed up response.
• How the Scribe Agent automates Zoom/MS Teams transcription, generates summaries, and enriches post‑incident reviews.
• How to reduce cognitive load and streamline roles, handoffs, and communications during live incidents using AI agents.