AI-Powered Ops | Breaking Free from On‑Call Burnout

Every modern operations team deserves a clear path from firefighting to foresight. This series progressively introduces PagerDuty’s AI capabilities—starting with the biggest day‑to‑day pains and building toward strategic transformation.

This 35‑minute session focuses on eliminating on‑call toil and accelerating scheduling with Shift Agent and Flexible Shifts—delivering immediate, tangible ROI—plus time for a Q&A with our expert trainers at the end.

Suitable for: Engineering managers, on‑call engineers

You will learn:

• How Shift Agent resolves scheduling conflicts in Slack, detects PTO via Google Calendar, and facilitates coverage in minutes.
• How Flexible Shifts use universal/iCal standards, simultaneous multi‑responder contact, and conflict visualization to modernize on‑call.
• How to quantify the hidden costs of on‑call toil and turn improvements into quick wins and trust‑building ROI.
• How teams like [Company X] reduced scheduling time by up to 80%—and how to apply the same practices in your org.