AI-Powered Ops | Building Your System of Record: Data Capture & Compliance

Every modern operations team deserves a clear path from firefighting to foresight. This series progressively introduces PagerDuty’s AI capabilities—starting with the biggest day‑to‑day pains and building toward strategic transformation.

This 35‑minute session focuses on building a complete incident system of record—so you can meet compliance requirements, power reliable analytics, and drive continuous improvement—with time for a Q&A with our expert trainers at the end.

Suitable for: Engineering leaders, compliance officers, ITSM teams, and anyone interested in cultivating stronger analytics for their teams.

You will learn:

• How Required Fields on Resolve enforce complete data capture with custom fields to prevent gaps in your audit trail.
• How to use Core IM workflow enhancements (reopen incidents, add attachments, renotify responders, update incident type) to improve governance and data quality.
• How to meet SOC 2 and HIPAA requirements with comprehensive auditability—and turn cleaner data into better reporting and insights.