Certification Primer: A Day in the Life of a PagerDuty Administrator

When someone new joins your organization today, how are they informed about how to use and take advantage of their PagerDuty user license?

In many organizations, this is still a manual process that’s handled on an ad hoc basis. Without a process or designated administrator, information can be lost, leaving people confused. No matter your operational model or organizational structure there is value in establishing a designated PagerDuty Administration function, team, or role. In this two-part certification path (training session + on-demand course), learn the fundamentals of managing the configuration and day-to-day operations of your PagerDuty account.

What You'll Learn:

• Understand the special permissions of Admins and the Account Owner in your PagerDuty account
• Manage account-wide settings including subscriptions, user offboarding, incident priorities and status updates
• Decide on an approach for internal support, assistance, and continuous education for your users
• Understand the day-to-day functions and best practices of a PagerDuty administrator including using Audit Logs, On-Call Readiness Reports, and Service Standards
• Learn about opportunities to grow and expand your usage
• Generate reports to review key metrics, KPIs, and incident response data

Agenda:

• Product Settings
• Internal Support and Administration
• Internal Enablement and Education
• Reporting and Improving upon your implementation
• Growing and Expanding with PagerDuty