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Bridging the Gap from ITSM to Customer Service for Operational Excellence

Bridging the Gap from ITSM to Customer Service for Operational Excellence

Unlock the secrets to faster incident response and seamless collaboration by discovering how PagerDuty bridges ITSM and customer service platforms.

Dive into this ebook to learn practical strategies that will help your teams reduce downtime, automate manual work, and deliver outstanding experiences for both your organization and your customers.


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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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