GigaOm Radar for IT Incident Response Platforms 2026

The 2026 GigaOm Radar for IT Incident Response Platforms evaluates leading solutions that help organizations detect, coordinate, and resolve incidents across complex digital environments.

In this year’s report, PagerDuty is recognized as a Leader and an Outperformer for the fourth consecutive year, positioned in the Innovation / Platform Play quadrant. The report highlights PagerDuty’s ability to coordinate time-critical operational work across teams, systems, and services.

GigaOm’s research evaluates vendors based on technical capabilities, innovation, product maturity, and business impact, helping IT and engineering leaders choose the right platform to improve operational resilience, incident coordination, and service reliability.

The report recognizes PagerDuty for strengths including:

• Incident lifecycle orchestration: PagerDuty unifies detection, mobilization, response execution, and post-incident learning into a coordinated workflow that helps teams maintain context during critical incidents.
• Collaborative response across teams: Native integrations with tools such as Slack and Microsoft Teams help responders coordinate actions, maintain a shared timeline, and resolve incidents faster.
• Mobile incident operations: Full-featured mobile capabilities enable teams to manage incidents, mobilize responders, and execute playbooks from anywhere.
• AI-assisted operational workflows: AI-driven capabilities help reduce alert noise, provide incident insights, and support faster, more coordinated response.

Download the full report to see how GigaOm evaluates today’s incident response platforms and why PagerDuty is recognized as a Leader in the category.