What Major Incidents Really Cost Your Business
Major incidents don't just cost you in the moment. They compound. See the full financial impact, from immediate revenue loss to the damage that shows up months later.
When systems fail, the costs are immediate. 68% of organizations lose $300K+ per major incident, and 8% lose more than $1M, before recovery even begins.
But the incident closing doesn't mean the cost stops. 52% of teams cite brand and reputation damage as the most significant consequence, 48% point to lost productivity, and burnout ranks as the fourth most cited fallout of a major incident. Meanwhile, the businesses treating resilience as a revenue strategy, not just a cost center, are seeing it pay off: organizations with strong resilience improvement post 74%+ revenue growth, compared to 64% for underperformers.
Download the infographic to see the full cost breakdown and how resilient teams are turning incident response into a competitive advantage.
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI