Lunch & Learn: Amazon Quick + PagerDuty = Your Unified Incident Command Center
The key to resolving critical incidents, fast? The right context. The biggest challenge during critical incidents? Getting that context. When every second counts, responder teams can’t afford to spend most of their time putting their operational puzzle pieces together. They need an intelligent, unified AI-powered command center where the right data is available at the right time for the right people.
Amazon Quick Suite + PagerDuty connects your enterprise, historic and real-time operational data into a single AI-powered interface while automating incident workflows through agent-to-agent collaboration, so you can resolve incidents in minutes, not hours.
What You'll Learn:
- Integrate PagerDuty's operational intelligence directly into Amazon Quick Suite’s AI assistant through MCP for unified incident management
- Query PagerDuty incidents, schedules, and services in natural language, then combine that data with observability, ITSM, and business tools—all in one place
- Real-world use cases showing faster incident resolution
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI