Gartner® Report: Predicts 2026 — AI Agents Will Transform IT Infrastructure and Operations

AI agents are rapidly reshaping IT infrastructure and operations. As organizations move beyond traditional automation and AIOps, a new generation of agentic AI systems is emerging that can plan, reason, and execute complex operational workflows across cloud and infrastructure environments.

According to Gartner, by 2029 70% of enterprises will deploy agentic AI agents to simultaneously operate their IT infrastructure, compared to less than 5% in 2025. These autonomous systems will transform IT operations by shifting teams from reactive incident response toward proactive, AI-driven operational resilience and automation.

In this Gartner Predicts report, we feel analysts examine how AI agents will reshape the future of IT operations, from automated incident diagnostics to autonomous infrastructure management.

Download this report to learn:

• Why AI agents are evolving from simple assistants into autonomous systems capable of planning and executing complex IT operations workflows
• How agentic AI will transform IT organizations, shifting operators from manual responders to supervisors and orchestrators of AI-driven operations
• Why IT leaders must establish governance, guardrails, and performance SLAs for AI agents operating in production environments
• How AI-driven operations platforms will enable proactive incident prevention, automated remediation, and improved service reliability

AI-driven operations are quickly moving from experimentation to enterprise adoption. The question for IT leaders is no longer whether AI agents will reshape operations, but how quickly organizations can safely operationalize them.

Download the Gartner Report Now

Gartner, Predicts 2026: AI Agents Will Transform IT Infrastructure and Operations, Cameron Haight, Ashish Banerjee, Joe Antelmi, Jonathan Forest, Chandra Mukhyala, 4 December 2025.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.