Read PagerDuty’s Best Practices in Outage Communication

In this guide, we provide the structure for crafting an outage communication plan for your business.

When something goes wrong on a large scale in your company, you need to talk about it quickly and effectively. Strategizing communication ahead of time will help you know what to share and how to share it, both internally and externally.

This guide will help you

  • Organize and track communication within your Incident Team
  • Develop a plan for dispatching updates to Internal Stakeholders
  • Craft messaging to Customers about your downtime
  • Document your outage to prevent it from happening again