Today’s IT and development teams are looking for ways to move faster, protect revenue availability, and push resolution times to zero. To do this, they’re realigning organizational ownership, rolling out tool chains, and engineering away toil. Two areas still remain neglected in this transformation: operations on production systems, and inter-team service requests. When urgent incidents arise on production services, too often the organization has to wait for a specific developer or SME to deploy a fix. For routine IT processes spanning teams, “ticket-time” means lost time waiting by the requester.
Resolving incidents and fulfilling operations requests typically follows steps documented in playbooks or runbooks. What technology teams really need is for this documentation to be automated.
Use Rundeck to enable the right people in your organization to have self-service access to IT operations tasks. Resolve requests incidents in real time. Reduce escalations and interruptions to your developers and subject matter experts.
Global Head, Cloud Infrastructure, Standard Chartered Bank