More reliable,
More complete

Over 25,000 response teams count on us to help them deliver a perfect digital experience to their customers, every time. The fact is: When you need to be always on, you don't want anything less than the best. For your business, for your customers, and for your response efforts.

Why choose PagerDuty over Opsgenie?

Superior reliability, superior value

We don't have scheduled maintenance windows - ever - so you'll never miss a critical alert.

  • Bank on our SLAs for increased uptime and more notifications
  • Get extra help with our additional support options

Better, smarter, faster resolutions

Resolve incidents faster with more context, from wherever you are.

  • Run a complete incident response entirely from your phone
  • Cross team mobilization in seconds with powerful automation and intelligent alerting

Complete situational awareness

We give you full visibility into your incidents in real time, while basic tools only show you what happened after the fact.

  • Quickly understand the services involved as well as the business impact
  • Rally your entire org's response faster and keep everyone informed right away


handled 1


created 2


covered 3


Reduction in incidents per team member 4


Average reduced time to troubleshoot 5


Average savings per year for a team of 10 6

Compare PagerDuty vs. Opsgenie

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No scheduled maintenance windows, ever

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Advanced machine learning

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PagerDuty is now in Agency review for FedRamp

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All business plans include unlimited API calls

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Data organized and saved by service, not by team

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700+ integrations, including 300+ monitoring/observability integrations

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Orchestrate effective responses with customizable automated incident response workflows

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Custom fields that allow automatic consolidation of data fields from other systems to enrich incidents

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Automated actions that can reduce resolution times and disruptive escalations

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Improve operational maturity with cross-account insights and reporting

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10 years of machine and human interaction data

1 PagerDuty, as of September 30th, 2019

2, 3, 4 Ibid

5, 6 Source: IDC Business Value Research, sponsored by PagerDuty, “PagerDuty Helps Organizations Optimize Their Digital Operations Management to Create Better Value”, Sept. 2019.

Based on information publicly available as of 8/08/2023

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and see the difference in your business