Most reliable.
Most complete.

Response teams at Slack, Netflix, AWS, Zoom, and over 12,000 more count on us to help them deliver a perfect digital experience to their customers, every time. The fact is: When you need to be always on, you don’t want anything less than the best. For your business, for your customers, and for your response efforts.

PagerDuty circle pattern

Why choose PagerDuty over Opsgenie?

Superior reliability,
superior value

We don’t have maintenance windows—ever—so you’ll never miss a critical alert.

  • Bank on our SLAs for guaranteed uptime and notifications—or your money back
  • Get award-winning support and world-class scale (over a trillion notifications sent)

Better, smarter,
faster resolutions

Resolve incidents faster with more context, from wherever you are.

  • Run a complete incident response entirely from your phone—anytime, anywhere
  • Move from alert to cross-team mobilization in seconds

Complete
situational awareness

We give you full visibility into your incidents in real time, while basic tools only show you what happened after the fact.

  • Quickly understand every service involved as well as the business impact
  • Rally your entire org’s response faster and keep everyone informed right away
“We found that PagerDuty has the most advanced and streamlined tool on the market. And people really liked its UI the best.”

Matt Kundrat
Sr. Manager of Production Support

“My favorite thing about PagerDuty is just how reliable it is. It’s been a rock-solid platform and has really helped us in our mission to reduce downtime.”

Andrew Fong
Head of Infrastructure

“When every second counts, our business counts on PagerDuty.”

Eric Yuan
CEO & Founder

664M 1

Incidents handled

29M

Services created 2

175+

Countries covered 3

76%

Reduction in incidents per team member 4

73%

Average reduced time to troubleshoot 5

$356K

Average savings per year for a team of 10 6

Compare PagerDuty vs. Opsgenie

PagerDuty

OpsGenie

No scheduled maintenance windows, ever

We’re always available, with no maintenance windows or scheduled downtime: We give you monetary Service Credits if our SLAs are missed within a calendar month.

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Full visibility for active incidents

Our Status Dashboards give you full, unified visibility into an active incident—in real time—so you can coordinate your technical and business response faster, and share updates to key stakeholders across the business immediately.

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Run a complete incident response from anywhere

Orchestrate an end-to-end incident response directly from our mobile app, web app, Slack, or any preferred ITSM provider.

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Advanced machine learning

Intelligent Alert Grouping uses ML to draw meaningful connections based on your history of alerts and human interaction—helping you sift through the noise and get to the heart of an issue faster.

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Unlimited API calls

Unlimited API calls across all platform plans: Starter, Team, Business, and Digital Operations.

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Unlimited SMS/phone notifications

Unlimited domestic phone and SMS notifications—at no additional costs—ensure no alert ever gets missed.

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Flexible, service-based approach

Don’t redo your whole response setup every time your team reorgs. With a flexible, service-based model, we help you define your critical business services and their technical dependencies—so it’s easier to run your response efforts smoother and smarter for longer.

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Vendor agnostic

Work the way you want to: With more than 350+ integrations, getting started is quick and painless, and we fit easily into your technical ecosystem.

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Industry-standard docs and best practices

Grounded in DevOps culture, our internal best practices (available as open source docs) are the standard for incident response, post mortems, and operational reviews and have been widely adopted across the industry.

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10 years of machine and human interaction data

Get intelligent insights not static reporting: With years of data underpinning our advanced analytics, our rich dashboards illustrate the true impact of incidents on your teams, customers, and business.

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Plans that scale with your business

Start with on-call scheduling and move to incident management as your team needs change and grow. Add advanced capabilities when you need them without switching plans or adding unwanted features.

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1 PagerDuty, as of September 30th, 2019
2,3,4, Ibid
5,6 Source: IDC Business Value Research, sponsored by PagerDuty, “PagerDuty Helps Organizations Optimize Their Digital Operations Management to Create Better Value,” Sept. 2019.
Based on information publicly available as of 9/09/2019

Try PagerDuty for free and
see the difference in your business.