Over 25,000 response teams count on us to help them deliver a perfect digital experience to their customers, every time. The fact is: When you need to be always on, you don't want anything less than the best. For your business, for your customers, and for your response efforts.
Why choose PagerDuty over Opsgenie?
Superior reliability, superior value
We don't have scheduled maintenance windows - ever - so you'll never miss a critical alert.
- Bank on our SLAs for increased uptime and more notifications
- Get extra help with our additional support options
Better, smarter, faster resolutions
Resolve incidents faster with more context, from wherever you are.
- Run a complete incident response entirely from your phone
- Cross team mobilization in seconds with powerful automation and intelligent alerting
Complete situational awareness
We give you full visibility into your incidents in real time, while basic tools only show you what happened after the fact.
- Quickly understand the services involved as well as the business impact
- Rally your entire org's response faster and keep everyone informed right away
"We found that PagerDuty has the most advanced and streamlined tool on the market. And people really liked its UI the best."
Sr. Manager of Production Support
"My favorite thing about PagerDuty is just how reliable it is. It's been a rock-solid platform and has really helped us in our mission to reduce downtime."
Head of Infrastructure
Reduction in incidents per team member 4
Average reduced time to troubleshoot 5
Average savings per year for a team of 10 6
Compare PagerDuty vs. Opsgenie
No scheduled maintenance windows, ever
Advanced machine learning
PagerDuty is now in Agency review for FedRamp
All business plans include unlimited API calls
All business plans include unlimited SMS and Voice Notifications
Data organized and saved by service, not by team
700+ integrations, including 300+ monitoring/observability integrations
Orchestrate effective responses with customizable automated incident response workflows
Custom fields that allow automatic consolidation of data fields from other systems to enrich incidents
Automated actions that can reduce resolution times and disruptive escalations
Improve operational maturity with cross-account insights and reporting
10 years of machine and human interaction data
1 PagerDuty, as of September 30th, 2019
2, 3, 4 Ibid
5, 6 Source: IDC Business Value Research, sponsored by PagerDuty, “PagerDuty Helps Organizations Optimize Their Digital Operations Management to Create Better Value”, Sept. 2019.
Based on information publicly available as of 8/08/2023