For engineering organizations running on PagerDuty, on-call schedules are sacred. When P0 incidents happen, you need your best engineers focused and ready, not getting scheduled to conduct an interview they’ll have to decline. 

For years, recruiting teams have been playing a manual game of Tetris, cross-referencing on-call rotations against interviewer availability every single time they book a technical screen or panel. It’s tedious, error-prone, and when mistakes happen, everyone loses: candidates get a poor experience, engineers get frustrated, and incident response gets compromised.

We’re excited to announce our integration with Guide, the AI-powered interview scheduling platform built for high-growth engineering teams. This integration automatically syncs PagerDuty on-call schedules into Guide’s scheduling engine, so interviews are never booked over on-call windows.

The Problem: Two Sources of Truth, Zero Connection

In large engineering organizations, a significant portion of your interviewer pool is on-call at any given time. PagerDuty is your source of truth for rotations, escalations, and real-time alerting. Guide is your source of truth for who’s qualified and available to interview..

But without a connection between these two systems, recruiting coordinators are forced to manually check PagerDuty schedules before booking every interview. It’s a workflow that doesn’t scale, and when it breaks down, the consequences are real:

• Engineers get double-booked during critical on-call windows
• Interviews get rescheduled last minute, hurting candidate experience
• Recruiting teams waste hours on coordination that should be automated

As Troy Sultan, CEO at Guide, puts it: “If you’re using any interview-scheduling tool that doesn’t integrate with PagerDuty, you’ve got a guaranteed headache that never ends.”

The Solution: Automatic On-Call Blocking

With the PagerDuty + Guide integration, your on-call data flows seamlessly into the scheduling workflow. Here’s how it works:

1. Nightly sync: Guide automatically pulls your PagerDuty on-call schedules every night.
2. Smart blocking: On-call shifts appear as blocked time in Guide’s scheduling engine.
3. Real-time protection: When a recruiter tries to schedule an interview, engineers who are on-call are automatically excluded from the available pool.

No manual checks. No secondary calendars. No conflicts. When a scheduling conflict occurs, recruiters see a clear warning, making it obvious why that time slot isn’t available.

Real Impact for Real Teams

Early adopters of this integration, including a leading AI enterprise company, saw immediate impact. When you’re scheduling hundreds or thousands of technical interviews, eliminating this friction compounds quickly.

“This integration marries the source of truth for who’s qualified to interview with the source of truth for who’s available at the time the interview will take place,” says Troy. “It’s a simple idea, but it removes an enormous amount of friction.”

The benefits are clear:

• Protect incident response: Keep your on-call engineers focused on what matters most.
• Improve candidate experience: No more last-minute reschedules or distracted interviewers.
• Save recruiting time: Eliminate manual coordination and calendar gymnastics.
• Scale with confidence: As your team grows, your scheduling workflow doesn’t break.

Getting Started

If you’re already using PagerDuty and Guide, connecting them takes less than five minutes:

1. Navigate to Settings → Integrations in Guide
2. Paste your PagerDuty API Key
3. Click Connect

That’s it. Guide will immediately start syncing your PagerDuty on-call schedules, and your recruiting team can start scheduling with confidence. Learn more about the integration.

The Bottom Line

Your engineering team’s time is your most valuable resource. PagerDuty helps you protect it during incidents. Guide helps you invest it wisely during hiring. Together, they ensure your on-call engineers can do what they do best without the constant friction of scheduling conflicts.

“Without this integration, engineers get frustrated—and talent teams get frustrated—because interviews keep getting scheduled over critical on-call windows, adding extra work and distraction for everyone,” Troy notes.

Ready to eliminate interview-scheduling headaches? If you’re using PagerDuty to manage on-call rotations, the Guide integration is a no-brainer.

Want to dive deeper into the PagerDuty + Guide integration or explore other ways to optimize your operations? Check out our Template and Prompt Library for step-by-step guides, automation strategies, best practices, and ready-to-use resources that help you get more value from PagerDuty. Start a free trial today.