Posts by Christopher Tozzi

Incident Management & Response

How Retailers Can Prevent Downtime with Incident Management

In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — ...

Alerting

How to Prevent Alerting Overload

In our always-on, IoT-enabled, cloud-connected, big data age, we face a major paradox: it’s now easier than ever to collect large amounts of ...

ChatOps

The Chatbots Are Taking Over!

Wouldn’t it be great if there were tiny robots that kept track of what you were thinking, then helped you implement your plans automatically? Well...

Alerting

Suppress Your Data!

Avoiding Noise in Incident Management Suppression. According to the thesaurus, this word is synonymous with terms like deletion, elimination, and ...

Incident Management & Response

Measuring Technical Debt With Incident Management Data

If technical debt were like monetary debt, it would be hard to keep track of it unless you checked in manually. The only way many...

Alerting

Optimizing Your Alert Management Process

In a simpler world, all alerts would be created equal and your infrastructure would either be completely working or completely broken — with no ...

Monitoring

Fast Data, Fast Monitoring

Big data is old news. Today, the key to leveraging data effectively is to do fast data. In a similar fashion, traditional incident management—which ...

Response Orchestration

A Coordinated Response Culture for Incident Management

An organizational culture that prioritizes coordinated response to incidents is vital for monitoring and managing an IT infrastructure. Incident ...

Innovation

Optimizing Incident Management for Hybrid Infrastructure

It’s 2016, and your infrastructure is probably hybrid. That means your Incident Management solutions need to be ready for hybrid environments, ...