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In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — Black Friday. Because many of they have.
Seeing big names associated with website crashes and business disruptions may be intimidating to many admins. If large international retailers struggle to keep their infrastructure running smoothly on the busiest shopping day of the year — when they know far in advance that they’ll need all hands on deck — how can smaller companies prevent downtime on a normal day?
That’s a daunting question. Fortunately, it doesn’t mean that hope is lost for everyone. By following the right incident management procedures, even small teams can minimize the impact of inevitable disruptions to business operations.
This post explains how to do that, with a focus on the needs of retailers.
To perform effective monitoring and incident management for a retailer, admins first have to understand what a retailer’s top requirements are when it comes to infrastructure availability and uptime.
For most modern retailers, which have both brick-and-mortar as well as online sales outlets, ensuring the following is essential:
These are retailers’ primary requirements to ensure completed transactions. Now, let’s discuss how monitoring and incident management can be used to meet key challenges.
If you want to keep the most important parts of your retail infrastructure running smoothly, you’ll want to adhere to these guidelines:
It’s safe to say that there will never be a total eradication of the threat of downtime. But modern monitoring and incident management solutions play a key role in helping retailers large and small avoid becoming the next headline about a major service failure.
Download our latest ebook to learn more about incident management for retailers and impact of downtime on retailers, or contact us today.
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A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes...
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