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It’s 2016, and your infrastructure is probably hybrid. That means your Incident Management solutions need to be ready for hybrid environments, too. If you only had on-premises servers to manage, and if you didn’t have virtual networks or microservices in the mix, incident management would be much simpler.
But then you’d be living in the past, and Windows Server 2003 would be the newest big thing in IT Ops.
Today, almost all infrastructure is hybrid in one way or another. On-premises servers and devices blend seamlessly with public and/or private cloud services. Networking is abstracted from the physical layer. Storage is scaled out and distributed across many servers, sometimes even between data centers.
So what’s an admin to do? The short answer is to adopt a hybrid-ready incident management solution. The long answer is spelled out below, where I offer tips for optimizing incident management for today’s hybrid infrastructures.
Let’s start by outlining the special challenges hybrid infrastructure poses for incident management.
Now that we’ve addressed the challenges, here are a few suggestions to consider when planning a hybrid infrastructure incident management strategy:
Some of the challenges I’ve outlined might not seem that important for your organization right now. Fair enough — some environments are not yet as hybrid as others.
But the clear trend is toward hybrid infrastructure. The sooner you adapt your incident management solutions to prepare for this future, the better positioned you’ll be to migrate fully to hybrid environments without impacting your ability to monitor your infrastructure.
2018 has been a momentous year at PagerDuty. We spent the past six months accelerating the development of many new PagerDuty product innovations, and have...
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements,...
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