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BMC Remedy Service Desk is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. BMC Remedy will enable PagerDuty users to get alerts when forms are filled out that need immediate attention. This integration is TAP validated and can be found in the BMC Marketplace.
This guide will provide an overview of the processes required to install and configure the PagerDuty for BMC Remedy Service Desk Integration. Additional documentation on customizing the integration can be found here.
Note: The integration also supports other workflows. If a user were to resolve the incident within Remedy, the corresponding PagerDuty incident will also be resolved.
Yes, you can create multiple PagerDuty services, each with a different service API key and add them to the different filters.
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