Learn and Improve with Postmortems

Name: Customer Review
Item: PagerDuty
Rating: 4.7
Author: Customers

Improve Your Services and Processes

Get better at resolving and preventing incidents by streamlining the postmortem process. Construct a timeline with relevant PagerDuty and chat activity in minutes instead of hours, then use that detailed breakdown to efficiently investigate root cause, assess response effectiveness, and determine the most important follow-up actions. By creating a continuous feedback loop and democratizing the learnings across teams, your organization can institutionalize improvement.

Learn More About Postmortems

Streamlined Postmortem Process

Postmortem incident reports can be created with a single click. Owners are identified and the status of each postmortem is clearly visible.

Automated Timeline Building

Simply point and click to automatically bring activity and associated timestamps into a postmortem’s timeline from PagerDuty incidents, Slack channels, Hipchat rooms, and more.

Simple Exporting

Customize the step-by-step instructions on how to complete the postmortem, and easily export completed postmortems for distribution.

Team Investigation

Your entire team can construct a postmortem together, while seeing updates from colleagues in real-time.

Actionable Insights

PagerDuty events and actions, chat history, and other activities come together in a single timeline, making it easy to identify technical symptoms, process gaps, and resolution steps.

Simplify Your Toolchain

Reduce context switching as PagerDuty centralizes all the right information, and reduces manual overhead in maintaining and surfacing historical postmortem information.