PagerDuty + Zendesk

PagerDuty for Customer Service + Zendesk enables real-time response, better cross-team collaboration, and proactive customer communications. Connecting people, operations, and data in real-time.

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Better Together

With PagerDuty for Customer Service + Zendesk, support managers can empower their teams to deliver amazing service around the clock to truly help customers.

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With PagerDuty for Customer Service + Zendesk, support managers can empower their teams to deliver amazing service around the clock to truly help customers.

Resolve Issues Faster
Improve ticket response and resolution times with seamless escalation to the right teams and automation of routing processes
Work Where You Are
Real-time visibility across customer impacting issues. Full work where you are functionality and issue status visibility with real-time sync via Sidebar
Empower Your Team
Agents act as incident commanders to work across the organization and solve customer issues faster while keeping impacted customers up-to-date
Bidirectional Comms
Communicate better across support and engineering with real-time status updates about ongoing incidents
How-To Video

PagerDuty + Zendesk

See how PagerDuty and Zendesk, integrated, help you orchestrate responses and actions around customer issues, sales opportunities, and other activities across your organization. Learn how you can deliver great service by leveraging machine learning and historical context to get ahead of issues and proactively inform customers before they know they have a problem.

“With all of our monitoring tools connected to PagerDuty, we have been able to proactively resolve 70% of incidents coming in by automatically escalating incidents to the right person to resolve in a timely manner.”

Ran Geller, Director of Customer Support—SundaySky

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WEBINAR

Zendesk and PagerDuty have improved cross-functional collaboration so that digital operations teams can solve customer-impacting incidents in real time.



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APP DIRECTORY

PagerDuty is available in the Zendesk App Directory, enabling Zendesk customers to purchase subscriptions of PagerDuty more easily and quickly.



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Resources

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Zendesk Integration Guide
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Try PagerDuty on Zendesk App Directory
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Customer Service Use Case
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Solving Customer Problems in Real-Time
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