Customer Service Operations with Zendesk
With PagerDuty Customer Service Operations + Zendesk, support managers can empower their teams to deliver amazing service around the clock to truly help customers.
View documentationResolve Issues Faster
Improve ticket response and resolution times with seamless escalation to the right teams and automation of routing processesWork Where You Are
Real-time visibility across customer impacting issues. Full work where you are functionality and issue status visibility with real-time sync via Status DashboardEmpower Your Team
Agents act as incident commanders to work across the organization and solve customer issues faster while keeping impacted customers up-to-dateBidirectional Comms
Communicate better across support and engineering with real-time status updates about ongoing incidents“With all of our monitoring tools connected to PagerDuty, we have been able to proactively resolve 70% of incidents coming in by automatically escalating incidents to the right person to resolve in a timely manner.”
Naomi Watnick, Support Operations Lead—HashiCorp
“With all of our monitoring tools connected to PagerDuty, we have been able to proactively resolve 70% of incidents coming in by automatically escalating incidents to the right person to resolve in a timely manner.”
Ran Geller, Director of Customer Support—SundaySky
Resources
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Zendesk Integration Guide
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Try PagerDuty on Zendesk App Directory
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Customer Service Use Case
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Solving Customer Problems in Real-Time
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Try Zendesk for Free
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How PagerDuty Leverages Customer Service Ops to Delight Customers
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