PagerDuty + Zendesk

PagerDuty for Customer Service + Zendesk enables real-time response, better cross-team collaboration, and proactive customer communications. Connecting people, operations, and data in real-time.

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Better Together

With PagerDuty for Customer Service + Zendesk, support managers can empower their teams to deliver amazing service around the clock to truly help customers.

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Resolve Issues Faster

Improve ticket response and resolution times with seamless escalation to the right teams and automation of routing processes

Work Where You Are

Real-time visibility across customer impacting issues. Full work where you are functionality and issue status visibility with real-time sync via Status Dashboard

Empower Your Team

Agents act as incident commanders to work across the organization and solve customer issues faster while keeping impacted customers up-to-date

Bidirectional Comms

Communicate better across support and engineering with real-time status updates about ongoing incidents

How-To Video

PagerDuty + Zendesk

See how PagerDuty and Zendesk, integrated, help you orchestrate responses and actions around customer issues, sales opportunities, and other activities across your organization. Learn how you can deliver great service by leveraging machine learning and historical context to get ahead of issues and proactively inform customers before they know they have a problem.

“With all of our monitoring tools connected to PagerDuty, we have been able to proactively resolve 70% of incidents coming in by automatically escalating incidents to the right person to resolve in a timely manner.”

Naomi Watnick, Support Operations Lead—HashiCorp

WEBINAR

Zendesk and PagerDuty have improved cross-functional collaboration so that digital operations teams can solve customer-impacting incidents in real time.