Where Real-Time Work Meets Customer Service
Customer service and support teams are increasingly being asked to work as a united front with their technical counterparts. Everyone agrees that moving from a reactive to proactive state improves customer satisfaction and team morale. But how do you get there?
Check out our ebook, Where Real-Time Work Meets Customer Service, for tips that can help you tackle customer issues as a group, improve resolution times, and keep morale high.
This ebook features:
- 5 lessons we’ve learned from DevOps that customer service teams can use right now
- 5 questions you should ask to get your entire organization aligned and working together
- An exec’s perspective from PagerDuty Chief Customer Officer Manjula Talreja, with specific tips for organizational leaders