What we expect from our suppliers

Onboarding

Provide Key Contacts: Share the following information with your PagerDuty contact or our Procurement team:

• Your company’s legal name
• Main contact for managing your Coupa Supplier Portal (ideally from your finance team)
• Contact for purchase orders
• Person authorized to sign the Mutual NDA
• Company bank and tax information

Once you confirm and provide your information you’ll receive a Coupa onboarding form. Please fill your company information and submit - either via the email link or by logging into the Coupa Supplier Portal.

Contracting & purchase orders

• Work Collaboratively: We value open communication to optimize pricing, reduce risk, and ensure timely delivery of goods and services. Regular business reviews help us achieve mutual success.
• Contract Signatures: Only our Procurement team will send out contract signature requests via DocuSign. Please do not send signature requests directly to your PagerDuty contacts.
• Purchase Orders Are Required: Always wait for a purchase order (PO) before delivering goods or services—no PO, no pay.

Invoicing, payments & taxes

• No PO, No Pay: PagerDuty operates a strict "No PO, No Pay" policy. Suppliers must have an official purchase order before starting any work or providing goods and services.
• Invoice Requirements: All invoices must include your legal company name and address, agreed payment terms, service dates, and the PO number.
• Submit Invoices in Coupa: Invoices must be submitted through the Coupa Supplier Portal as soon as the PO is issued. Please do not send invoices directly to your PagerDuty contacts.
• Annual POs for Ongoing Contracts: For contracts that renew automatically, a new PO is required each year. Please request the new PO number in advance to avoid delays.
• Tax Information: Be sure to provide all required tax details before the end of the fiscal year to prevent payment delays or withholding taxes.

PagerDuty procure-to-pay hub

Coupa Supplier Portal is your hub for receiving POs, submitting invoices, and updating your company information. Follow this link to enter Coupa Supplier Portal (CSP): https://supplier.coupahost.com/sessions/new

By following these guidelines, you’ll help us work together efficiently and ensure timely payments and smooth operations. Welcome aboard!