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c. Information that we may collect from our Customers:
If you decide to purchase the Services and become a PagerDuty customer (“Customer”), we will need to collect additional information from you.
First, we – or our third-party credit card or payment processor on our behalf – will collect your payment information, such as a credit card number or account information. All of this is your PII.
Second, you will need to set up your profile to be able to use the Services. This includes, among other things, telling us how to contact you or your organization when faults are detected by the organization’s monitoring tools, and creating accounts for the on-call engineers on your team. You will be able to set up your preferred contact methods (e.g., phone, SMS, email and/or push notifications) and you will be required to provide the applicable contact information (“Contact Information”), parts of which will also be PII. If you or your Users are supplying PII for Contact Persons, your represent and warrant that you have the right to provide such information.
In particular, we use Contact Information to send alerts to Customers in accordance with the Customer’s notification rules and schedule.
We may also use PII to facilitate the creation of and secure your account on our network; identify you as a User in our system; provide improved administration of our Website and Services; improve the quality of experience when you interact with our Website and Services; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Services and related services and for other marketing purposes of PagerDuty, should you request to receive such communications from us; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback. We may also analyze request and usage patterns so that we may enhance the content of the Website and Services or improve their respective functionalities, or for other business purposes.
Regardless of any choices you make regarding your PII (as described below), PagerDuty may disclose PII if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants; or (b) protect or defend the rights or property of PagerDuty or users of the Services or related services.
We may share aggregate or anonymous data (including personal data that has been stripped of personally identifying characteristics) with third parties as part of providing our Service.
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