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Improve your operational agility and maturity with best practice incident resolution

Automate End-to-End Incident Resolution to Ensure Great Customer Experiences

The stakes of managing complex infrastructure have never been higher. When customer-impacting service degradations or outages can cost businesses upwards of millions of dollars, waiting for customers to file tickets is too late. PagerDuty helps ITOps teams modernize their operations by driving the right processes around faster resolution and learning to prevent future issues.

The Incident Response Lifecycle

Get a complete view of all the correlated events in your infrastructure—across your entire toolchain—to quickly identify potential issues, dependencies, incident impact, and root cause.
Group related alerts into incidents and automatically route them to the right person who can act on the problem—while suppressing non-actionable alerts via event rules.
Easily troubleshoot and leverage the right workflows for major incident response by surfacing remediation info, recruiting experts, collaborating to resolve, and keeping business stakeholders informed.

Drive Faster Resolution

By the time a ticket is generated, it’s already too late. Every minute of service degradation is worth thousands of dollars and drives customers away.

PagerDuty enables you to maximize resolution speed with the right context and powerful automation. We are key to facilitating DevOps best practices, enabling organizations to deliver high-performing services, and protecting your brand.

We make it easy to get complete insight into the performance of your infrastructure to understand root cause, prioritize issues, and automate troubleshooting—minimizing time wasted on manual work when every minute counts.

Prevent Issues and Get Back Time

Prevent issues before the ticket is raised and customers are affected.

Get better at resolving unexpected issues by learning to improve systems and your incident response process. PagerDuty helps automate incident resolution best practices by surfacing the right context, engaging the right resources, and streamlining post-mortems.

By making it easier to institutionalize a culture of learning, your team won’t be caught off-guard when the next outage hits. And improved team productivity means more time spent on business differentiating innovation, instead of on fixing issues.

Knowledge Is Power

Optimize people mobilization and democratize agile response, while ensuring consistency with your existing processes.

Aggregate monitoring events and fully control which PagerDuty incidents sync to your ticketing tools. PagerDuty automates processes built on best practices, allowing you to focus on higher value parts of incident response. Granular and scalable permissions enable teams to administer and operate independently while controlling visibility.

By centralizing information without limiting how people work, your organization can eliminate silos between your people, processes, and data.

Bring Your Own Stack

You don’t have to change your processes: we work with the tools you’re already using.

With 300+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

Incidents happen … but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them.

Alan Alderson, Director of IT Operations, William Hill

Resources

RefCard

What is PagerDuty? | Refcard | PagerDuty

Report

State of Digital Operations 2017 | Reports | PagerDuty

Webinar

Incident Resolution Lifecycle for Modern Ops | Webinar | PagerDuty

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