Modern operations happen in Slack, where teams spend their days collaborating, troubleshooting, and resolving incidents. And while many incident management tools offer Slack-friendly experiences, they lack end-to-end capabilities that teams need. During critical moments, other tools may require users to switch between Slack and their own interfaces, creating friction.

On the other hand, PagerDuty delivers a truly native Slack experience combined with enterprise-grade end-to-end incident management and AI agents that don’t force teams to compromise. Instead of juggling multiple tabs and tools during a critical outage, your team can acknowledge alerts, mobilize responders, run diagnostics, and coordinate resolution without leaving your Slack workspace.

With PagerDuty, Slack becomes your one-stop shop for triggering automated workflows, accessing and taking action on AI-powered insights, tapping into your knowledge bases (via Amazon Q integration), and capturing learnings for post-incident reviews. This is the unified experience modern teams demand.

Why PagerDuty + Slack is a winning combination

Nowadays, it’s unlikely to find an incident management tool that doesn’t include a Slack integration. However, comparison page check boxes don’t always speak the nuanced truth: not all Slack integrations are built the same. And PagerDuty is a step above its competitors. This powerful Slack integration is a cornerstone of PagerDuty’s multi-channel approach, delivering the same reliable capabilities across web, mobile, and API interfaces to ensure you’re never reliant on single points of failure and your operations continue even if Slack experiences downtime. Here are 4 capabilities we offer that other tools can’t match.

Trigger Automated Incident Workflows (IW) in Slack

With simple slash commands, responders can kick off entire automated workflows in Slack without toggling between tools. This includes the ability to trigger IW based on custom fields or automatically assign roles and tasks. This means faster incident response times and reduced manual coordination overhead, allowing your team to focus on resolution rather than process management. Learn more.

AI-powered Post-Incident Reviews

GenAI incident summaries aren’t just for show. With PagerDuty Advance, you can import them directly into PagerDuty’s Post-Incident Reviews with one click, making the review process clearer, more actionable, and free from manual copy-paste toil. Learn more.

Slack Work Objects Integration

PagerDuty’s Work Objects support brings rich incident previews with key details like status, priority, and assigned responders, and a persistent side panel for incident details that provides real-time context, insights, and guidance wherever users are in Slack, enabling faster response and collaboration without context switching. Read the launch blog and watch this on-demand webinar.

Amazon Q Integration (GA)

Enterprise knowledge is scattered across Confluence, GitHub, and countless other apps, forcing teams to jump between tools. PagerDuty is the first incident management platform to integrate with Amazon Q as a verified Data Accessor to the Amazon Q Business Index. That means richer, context-aware answers from those enterprise knowledge sources, surfaced directly in Slack to accelerate resolution, no swivel chair required. Learn more.

And these differentiated capabilities are just the tip of the iceberg. PagerDuty also offers 4 AI agents (now GA for PagerDuty Advance customers) that make the incident management process easier. Let’s preview each.

Meet the AI Agents Redefining Operations

PagerDuty’s AI Agents act as 24/7 operational teammates embedded where work happens, eliminating toil and driving efficiency and productivity. Here’s how each tackles your biggest operational pain points:

SRE Agent (GA)

Complex systems generate cascading issues that overwhelm responders during critical incidents. SRE Agent accelerates detection through remediation by analyzing error logs, running diagnostics, comparing incident patterns to recommend the right fix, and can even execute approved remediation steps. It also learns from incident history to generate playbooks that can help prevent recurring issues. Learn more.

Shift Agent (GA)

On-call shift management wastes time and creates friction between responders and managers. Shift Agent eliminates manual override coordination by identifying PTO conflicts, recommending on-call coverage candidates, notifying them directly, and updating calendars all within Slack, and based on your PagerDuty Schedules and/or Google Calendar data. Learn more.

Scribe Agent (GA)

Critical details get lost when teams rely on scattered notes or memory to capture high-pressure incident calls. Scribe Agent automatically delivers Zoom call transcriptions to your Slack incident channel. It also proactively summarizes the meeting when it ends, and incorporates that critical information into status updates drafts and post-incident reviews. Learn more.

Insights Agent (GA)

The challenge to make sense of an ever-increasing data volume is real. Insights Agent unlocks the power of your operational data directly from Slack, offering proactive recommendations and on-demand conversational insights based on your PagerDuty incidents, services, and team analytics. Learn more.

While some tools are built for the boardroom rather than production, PagerDuty is already delivering AI Agents that reduce toil, improve reliability, and empower teams to resolve faster, right from Slack.

Real AI. Real Automation. Real Results. Ready to Transform Your Operations?

Backed by 16+ years of real-world incident data, trusted by nearly two-thirds of the Fortune 100, and operating with FedRAMP Low authorization, PagerDuty turns Slack into a true incident command center. With comprehensive end-to-end incident management and enterprise-grade reliability that ensures critical functionality remains available even during Slack outages, leading organizations trust PagerDuty to keep their teams ahead of every incident, every time.

Start using all our AI Agents today. Take the interactive Product Tour to see them in action.

Want to learn more about how you can manage an entire incident in Slack? Watch our newest demo.