Automate Incident Management Across Teams with Slack and PagerDuty

Today's complex digital world has made customer-facing applications susceptible to incidents that go beyond technical teams. Customers demand answers about why their favorite app, portal, game, or shop has stopped working, while internal stakeholders seek clarification. However, this can distract responders from their work, and effective communication is crucial in the incident response process. Fortunately, PagerDuty and Slack offer a seamless end-to-end solution for managing incidents in real time, enabling teams to coordinate and communicate effectively within an organization. Together, PagerDuty and Slack provide the following:

  • Support for both technical and non-technical teams to see the incident through to resolution
  • Less stressful incident management experiences for responders
  • Better outcomes for customers

Discover how PagerDuty and Slack can benefit your organization and help you become a top-performing incident response team.

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI