Best Practices for Navigating the Cultural Shift to Service Ownership

Today, technical leaders across industries are accountable for delivering high-quality, always-on customer experiences through digital services—especially since downtime, outages, and slowdowns can negatively impact their company’s revenue and brand. If you’re a technical leader tasked with digital transformation, you can’t avoid the cloud. And with hybrid and multi-cloud environments becoming increasingly common, many organizations are faced with the challenge of dealing with more complexity in their digital operations infrastructure.

Service ownership has been a key opportunity for technical organizations that need to adapt to new cloud and hybrid environments and handle this complexity. In this eBook, you’ll learn:

  • What service ownership entails and its benefits
  • How to navigate the cultural shift towards service ownership, and
  • 9 best practices for activating service ownership

Read More Arrow Down Icon

Get the EBook

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI