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Best Practices for Navigating the Cultural Shift to Service Ownership

Today, technical leaders across industries are accountable for delivering high-quality, always-on customer experiences through digital services—especially since downtime, outages, and slowdowns can negatively impact their company’s revenue and brand. If you’re a technical leader tasked with digital transformation, you can’t avoid the cloud. And with hybrid and multi-cloud environments becoming increasingly common, many organizations are faced with the challenge of dealing with more complexity in their digital operations infrastructure.

Service ownership has been a key opportunity for technical organizations that need to adapt to new cloud and hybrid environments and handle this complexity. In this eBook, you’ll learn:

  • What service ownership entails and its benefits
  • How to navigate the cultural shift towards service ownership, and
  • 9 best practices for activating service ownership

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"PagerDuty is a critical part of our alerting mechanisims and has helped us handle issues at all times of the night. We'd be pretty unhappy without it."

- Mike Fiedler