The financial services industry is in a state of radical transformation. As fintech startups strive to disrupt the industry, legacy financial services companies can be held back by complex infrastructures that intermix legacy systems (such as mainframes) with modern servers and cloud environments. Customer expectations are also rising as fintech companies accustom their customers to a seamless omnichannel experience across all types of banking operations.
In order to thrive in an increasingly dynamic, highly competitive environment, traditional financial institutions need to continue to embrace digital transformation and innovation. Your business must achieve agility while maintaining stability, else risk being disrupted by competitors that are able to rapidly deliver innovation while maintaining excellent service.
In this ebook:
- A look at the current state of financial services
- Challenges faced by organizations in FinServ
- Using incident management to accelerate digital transformation and achieve agility and stability