Modern Incident Response: The Definitive Guide

To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.

As digital operations scale up within an organization, one of the core challenges becomes ensuring the best possible customer experience in the face of degradations and outages. Organizations looking to improve their incident response must establish consistent practices, roles, and terminology. In this guide, we’ll walk you through incident best practices and capabilities you can leverage to embed those best practices into your response process.

In this eBook, you’ll learn:

  • The defining characteristics of incident response processes used by operationally mature organizations
  • The best practice incident response lifecycle
  • How to use best practices and automation to optimize every stage from triage, including assessing, resolving, and learning from issues
  • How to integrate your toolchain

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI