Free EBook

Incident Analysis 101

When busy engineering teams learn from their outages, they become more resilient. By quickly and effectively surfacing insights, teams can enhance their systems and future incident response efforts. We’ve compiled proven techniques on just how to do it with this step by step guide on how to turn incidents into learning opportunities.

The Incident Analysis 101 eBook gives a quick introduction to defining Incident Analysis, followed by concise how-to sections on:

  • Choosing which incidents to investigate
  • Finding your investigators
  • Gathering data to review
  • Writing up your findings
  • Leading a learning review
  • Making improvements
  • Sharing your findings

These strategies are adaptable to your team and organization. It’s made to help level up your engineers, reduce downtime, and enhance operational maturity. Download the free eBook today.

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Download the Incident Analysis 101 ebook

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI