The SRE Transformation

Setting up your organization for success

Two sides of the same coin: With DevOps focused on building solutions, site reliability engineers (SREs) deal more with operational issues—and these two functions absolutely complement each other. So what does the future look like for SRE? And how can you set your teams up for success with an SRE transformation?

This guide will give you a better understanding of the role SREs play. Learn more about PagerDuty’s SRE principles and best practices:

  • Knowledge sharing so that SRE operational expertise is in service to the entire organization
  • All teams following operational standards
  • Partnering with engineering stakeholders to define a supportable service architecture
  • Creating self-service capabilities that deliver automated and repeatable services on demand

“By 2027, 75% of enterprises will use site reliability engineering practices organization-wide to optimize product design, cost, and operations to meet customer expectations, up from 10% in 2022.” —Gartner study, “How Software Engineering Teams Should Work with Reliability Engineers”

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI