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Several months ago, Delta experienced an IT outage that cost them over $150 million, dropping their overall profit margins by up to 3%. Customers were stranded for hours, 2300 flights were cancelled, and Delta had to pay for thousands of hotel and travel vouchers to compensate for the extended outage — despite a high likelihood that the incident caused certain customers to churn permanently1.
Downtime can strike at any moment with applications and services from even multi-million dollar brands, and just one extended issue can cause a business to lose hundreds of millions of dollars. But situations such as these can be largely avoided if you follow these steps:
Although achieving perfection is impossible, focusing on the people, processes, and tools that make up your DevOps team will bring you close. There isn’t a silver bullet that will eliminate all your downtime issues, but as you follow these steps, you’ll build apps that are more reliable, and earn and keep the trust and loyalty of your customers.
Gensler, Lauren. “Delta’s Computer Outage To Cost Them $150 Million.” Forbes. Forbes Magazine, 07 Sept. 2016. Web. 13 Feb. 2017.
It’s safe to say that the reasons and the benefits of migrating to the cloud are already well known. Organizations have come to embrace the...
Today, teams across every business function face continuously increasing pressures from both consumer expectations for perfection, as well as explosive volumes of data to harness...
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