June 12 started like any other Wednesday–until the internet broke. It started with Google Cloud’s Identity and Access Management (IAM) system, but the fallout hit everything built on top of it. Widespread service degradation swept across core Google products and third-party platforms. Gmail, Docs, Meet, and Chat went dark. Cloudflare services were unavailable. Developer and AI tools faltered. And millions of users worldwide–including small businesses, students, and remote workers–lost access to essential tools during peak working hours.

It was a breaking point for the internet’s invisible dependencies and a wake-up call for how deeply modern operations rely on just a handful of providers.

At PagerDuty, we saw it firsthand: a 5X spike in issues, a 200% surge in platform traffic, and a clear signal that this wasn’t just a blip, it was a full-scale operational crisis.

But for customers running PagerDuty AIOps, it wasn’t chaos; it was controlled. They had the context and automation they needed to act fast, thanks to AI-powered signal correlation, full operational visibility, and workflows that triggered the right response at the right time. While others were still triaging, PagerDuty users were already resolving incidents, restoring services, and keeping stakeholders informed, even when primary comms were down.

That‘s the difference when you have the right tools in place. Because even the most trusted platforms can fail. What matters is how fast you recover and how well you protect trust when it does. 

AIOps That Delivers in the Moments That Matter 

Now picture this: Your engineering team is drowning in a flood of alerts. Customers are reporting issues before you even detect them. And your most talented developers are spending precious hours firefighting instead of innovating. 

In today’s hyperconnected world, where a single disruption can cost millions and damage your brand in minutes, the question isn’t whether incidents will happen. It’s whether you’re ready when they do. 

That’s where PagerDuty AIOps changes the game. Unlike traditional solutions that merely add to the noise, PagerDuty’s platform is transforming how organizations detect, manage, and resolve incidents, turning overwhelming data chaos into orchestrated action.

A Platform-First Approach That Actually Works

Unlike point solutions that contribute to tool sprawl, PagerDuty AIOps takes a platform-first approach.  It ingests data from wherever it lives, enabling a vendor-agnostic view of operations. This means you don’t need to re-architect your entire stack–you get full context out of the box.

Why It Matters for Modern Enterprises

PagerDuty AIOps adapts to how your teams already work–whether you’re running centralized IT operations or managing distributed DevOps teams. It acts as a single pane of glass through the Operations Console, giving teams shared visibility and control across time-critical incidents. By cutting alert noise and automating routine tasks, PagerDuty frees up your people for the work that actually matters.

As IAG Loyalty’s Cloud Operations Manager James Headon explains, “We’ve reduced the amount of time to get people up and running, and the amount of time to resolve mission-critical issues. Now, we’re able to deliver value faster.” 

That speed translates to real business impact: reduced downtime, lower operational costs, better resource utilization, and more time for innovation. It’s how modern teams protect trust at scale.

Three Game-Changing Capabilities

PagerDuty AIOps goes beyond detection. It helps you reduce complexity, speed up response, and enable proactive operations with three core capabilities that drive real results:

1. Operations Console: A single interface for full visibility and real-time response. Teams can customize filters, collaborate effectively, and take immediate action.
2. Global Alert Grouping: Uses machine learning to cut through the noise by automatically grouping alerts across services, while giving teams the flexibility to fine-tune with custom logic for precise control.
3. Global Event Orchestration: Enrich events, automate routing, and trigger self-healing actions based on event data across any service within PagerDuty.

Proven Results From World-Class Organizations

PagerDuty AIOps isn’t just powerful in theory. It delivers real impact in the field. According to Forrester’s 2024 Total Economic Impact study, PagerDuty customers achieved remarkable results, including a:

• 249% ROI over three years
• 91% reduction in alert noise
• 59% reduction in downtime

Customers across industries are seeing similar results:

• IAG Loyalty cut alert noise by 70%, freeing teams to focus on innovation
• TUI improved recovery time by 90% using auto-remediation
• Anaplan slashed MTTA from hours to 5 minutes and MTTR–from 3 hours to under 30 minutes–saving $250K annually

These outcomes show what teams can achieve when their platform is built for speed, scale, and resilience. 

The Future of Digital Operations

Outages may be unpredictable, but your response doesn’t have to be. PagerDuty gives you the tools to stay ahead with AI-powered signal correlation, automated remediation, orchestrated workflows, and real-time stakeholder updates that keep trust intact, even when systems fail. 

This isn’t just about resolving today’s incident. It’s about building the muscle to handle whatever comes next with speed, clarity, and confidence. And with a platform that’s always on, you’re not just reacting to disruption. You’re building an operation that’s resilient by design. 

See PagerDuty AIOps in action by taking a product tour or starting a free trial.