Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Using Data to Dismantle a Criminal Industry Human trafficking is a $150 billion dollar criminal industry that denies freedom to over 40 million people globally—and...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
We had wide variety of Hack Day projects this month that showcased the unique talent we have here at PagerDuty. In this post, we’ll highlight three Hack Day projects: clapping for incidents, visualizing incidents, and giving thanks our on-call heroes.
Clap On! Clap Off! Incidents
The Clapper was one of the most popular ‘80s infomercial. With its highly memorable jiggle – Clap On! *clap clap* Clap Off! *clap clap* – The Clapper sang and clapped its way into millions of households. The Clapper is for all of us who like to have a little fun and stay comfortably where we are when turning on and off our lights.
Our PagerDuty real time intern Peter created The PagerDuty Clapper, a Raspberry Pi that integrates with PagerDuty via webhooks. Using redis, The PagerDuty Clapper queues notifications to be handled sequentially without impeding incoming webhooks. This ensures only one incident is being handled at any given time, while simultaneously accepting additional incidents. When an incident occurs, The PagerDuty Clapper reads the incident message out of it’s speakers, and then prompts the user with instructions to clap two times to acknowledge or three times to resolve. The PagerDuty Clapper then runs a custom built circuit to detect and count the number of claps in a given time period, and handle the incident accordingly.
Watch the video below to see The PagerDuty Clapper in action:
This is a perfect excuse to give yourself an applause after a job well done.
3D Incident Visualizer
Providing a high availability service for our customers is our calling. If our customers’ servers are down, it’s helpful for us to know the location so we can switch to a different provider. Our software engineer Ken plotted a map of the physical locations of servers sending events to PagerDuty for his May Hack Day project. Because of Ken’s love of maps and graphics, Ken worked with fellow software engineer Aleksey to take his IT IP Map App one step further by creating a real-time feed of incidents based on location.
How did they do it? They wrote a web service in Node.js that pulls log data from Sumo Logic, looks at the source IP for the each event, and performs IP geolocation using freegeoip.net to find where in the world the server is. To visualize the data, they used the Chrome Experiments’ WebGL globe. Out of the box, the WebGL globe can only display static data sets. Aleksey modified the globe source code so that it could display our stream of incoming events.
Future enhancements to the 3D Incident Visualizer are to show the locations of requests coming to all of our APIs, not just to our events API, and to show the locations of where we send SMS and phone calls (based on area code). The 3D Incident Visualizer is not only visually appealing but can also provide helpful insight into managing our customers’ incidents.
PagerDuty’s Unsung On-Call Heroes
We have heard many great stories from our customers around how their lives have changed with PagerDuty. Your wife/husband can sleep more soundly at night since you are getting woken up less. You can actually go to a bar while on-call without fear of missing an alert. And the happy stories go on and on.
PagerDuty’s on-call team has also been affected by PagerDuty. Our product marketing manager, Tony, and our customer success manager, Alisa, teamed up to produce a video to showcase our on-call superheroes. This videos gives our customers an inside look into the team who makes sure PagerDuty is up when our customers’ systems are down. Our on-call superheroes really care about delivering on our high availability promise.
PagerDuty customers, our on-call superheroes know your pain! They also get woken up in the middle of the night by PagerDuty when incidents occur. On their off time, these heroes are just like us ordinary folks. They enjoying going to concerts, restaurants, parks, or places to rock climb.
Watch the video below to get to know our superhero team:
This quick and dirty video was made to give you a peek inside PagerDuty. We were having fun with cameras and shot everything in an hour so we know this video is not high quality.
In the future we will develop more polished videos on PagerDuty team, processes, and products. What videos do you want to see from us?
This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018