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A post mortem is a process for investigating an incident to figure out what went wrong and what can be learned from it. We’ve written before about why you should not just post mortem major incidents, but publish them as well. But you shouldn’t be doing post mortems just for major incidents. As a general rule, we recommend that you follow up on every incident, especially if it woke someone up. Every incident is an opportunity to learn as a team and improve your product. But there’s no reason it needs to always be a heavyweight process.
Here are some tips for making it quick and easy:
If the thought of doing a post mortem for every incident is exhausting, than it’s even more important to do. And with these tips, it’s an easy way to make your team more efficient at addressing outages big and small. It will also allow your team to build a library of documentation, which will help you with onboarding, training, and understanding how to build a better product in general.
This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
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