There’s no shortage of hype around AI in operations, but recognition from a trusted source like GigaOm cuts through the noise. We are excited to share that PagerDuty earned a top spot as a Leader and Outperformer in the 2025 report. It’s recognition that reflects the progress we’ve made in delivering an AI-powered platform that actually helps teams move faster, reduce costs, and operate with confidence in complex environments.

We’re proud of this result, not just because of the title, but because of what it says about how far we’ve come. GigaOm specifically called out our fast-paced innovation, platform-first approach, and AI-driven capabilities that go beyond noise reduction to drive real outcomes. It’s validating to see that our investments in event intelligence, automation, and operations orchestration are helping customers build more resilient systems without ripping and replacing their existing tools.

Platform-first AIOps that meets teams where they are

A lot of vendors claim AIOps. What makes PagerDuty different is that we’ve built our platform to be additive, not disruptive. You don’t need to centralize all your telemetry in one observability vendor or overhaul your monitoring stack. PagerDuty brings AI and automation to wherever your data already lives across clouds, tools, and teams.

The GigaOm Radar highlighted several strengths that set us apart:

• Event correlation and causality analysis that cuts through noise to pinpoint what matters.

• Automated remediation that deflects manual work and speeds up resolution.

• Security toolchain integration that bridges IT and security operations.

Our Operations Cloud is helping organizations tackle everything from alert storms to major incidents with automation as a first responder and humans looped in only when needed. As GigaOm noted, “PagerDuty was classified as a Leader and Outperformer due to faster-than-market development pace in automation, incident intelligence, and workflow orchestration. Its continuous expansion of event correlation, automated remediation, and AI-driven incident response features positions it ahead of many peers that are evolving more conservatively in the AIOps space.”

Built for the realities of modern operations

One of the reasons PagerDuty has maintained strong placement in GigaOm’s AIOps Radar over the past three years is that we’re building for how teams actually work. Our AIOps capabilities help central IT, network ops, and distributed developer teams alike manage incidents across the entire lifecycle, from detection to resolution and beyond.

We know incidents aren’t one-size-fits-all. Some are well-understood and perfect for automation. Others are more nuanced and require human context. And the truly novel ones? That’s where we bring all the signal, context, and action together—so teams can respond with speed and clarity.

Thank you to our customers

We’re honored by the recognition from GigaOm, but we know it wouldn’t be possible without the thousands of teams who rely on PagerDuty every day. You’ve helped shape our roadmap, stress-test our features, and push us to deliver more value every year.

If there’s one takeaway from the 2025 GigaOm Radar, it’s this: the AIOps market is maturing. It’s no longer enough to just surface anomalies or automate alerts. Buyers are looking for platforms that connect signal to action and do it in a way that’s transparent, explainable, and aligned to business outcomes.

That’s exactly what we’re building. From our Operations Console to Event Orchestration, our platform helps customers not only respond to incidents but prevent them altogether.

To read the full 2025 GigaOm Radar for AIOps Solutions, click here.