The effects of climate change mean we’re increasingly seeing black swan weather events impacting our working lives. From wildfires and hurricanes to the ever-present threat...
We’re eating at restaurants again. We’re seeing family after too long apart. Some of us may even be returning to the office. But, that doesn’t...
Last week I shared a few automation sessions that you should check out from PagerDuty Summit 2021, and I am back with a recommendation for...
Emergency responders were under enormous pressure over the past year, especially when COVID-19 overwhelmed healthcare systems in various parts of the world. In the face...
At PagerDuty, our 13,500+ customers are the reason we come to work every day. One of our core PagerDuty values is “champion the customer.” In...
2020 has been a year like no other. Our dependency on digital services has reached new heights, leaving many companies trying to accelerate transformation initiatives...
The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role...
How PagerDuty Celebrated and Honored Hispanic Heritage Month and Latinx Culture This Year We had the opportunity to celebrate, honor, and learn about Latinx history...
Earlier this month, many areas of the internet experienced a major incident caused by a router misconfiguration within a highly used service provider. This led...
Solving incidents is hard. Depending on your current situation, you may also be losing a lot of time figuring out what notifications constitute an incident....
6 min read
Seemingly simple digital moments, like checking into a flight, trigger a complex technical flow of events under the IT covers. A simple swipe or click...
COVID-19 is forcing many teams into crisis mode, as they rush to meet customer and employee needs in our new socially distanced reality. Organizations with...
PagerDuty is known as the platform for driving real-time work, and with the current global spread of COVID-19, many of our customers have been asking...
As reported cases of novel coronavirus (COVID-19) continue to rise around the world, many companies are increasingly shifting to using remote work as a way...
(This blog post is inspired by the talk that I will be giving at DevOps Talks Conference Melbourne and DevOps Talks Conference Auckland. Hope to...
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life,...
5 min read
In the United States, it’s almost that time of year again where we count our blessings and give thanks. For retail workers, it’s also that...
A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes...