(This blog post is inspired by the talk that I will be giving at DevOps Talks Conference Melbourne and DevOps Talks Conference Auckland. Hope to…
In the United States, it’s almost that time of year again where we count our blessings and give thanks. For retail workers, it’s also that…
A long time ago, back in the early days of 2017, we open-sourced our Incident Response Documentation, the reference point for all our internal processes…
PagerDuty is thrilled to be named a leader in G2Crowd’s Fall 2018 Grid Report for Incident Management. The ranking is based on high customer satisfaction…
Modern Enterprise organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when…
As we approach the end of 2017, let’s celebrate all our successes, reflect on what we’ve learned, and get ready to make next year better…
We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or…
The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with an online…
The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that…
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But…
The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting…
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch,…
Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident…
Being on-call is already a demanding and sometimes very unforgiving responsibility. If you are working in a regulated industry, however, the demands that incident management…
In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — Black…
The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go wrong…
| In Best Practices & Insights, Incident Management & Response, Incident Management Best Practices, ITOps & Modern Ops, Security, Trends
The threat landscape is expanding at a crazy pace. There are new vulnerabilities released every day, and the amount of servers, applications, and endpoints for…