We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying...by Joseph Mandros
March 22, 2019
As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service tools to maintain high customer satisfaction in this always-on world. Because of that many customer service teams are already using Desk.com and PagerDuty together to maximize their time and their customers’ satisfaction. The new Desk.com App Hub provides teams at small and medium size businesses a central shop for all of the apps they need to do their jobs. All apps on the App Hub will easily connect with Salesforce Service Cloud1 instead of having to manage disparate apps.
“Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world. By leveraging the power of the Desk.com App Hub, PagerDuty provides customers with the proven tools to keep customer service at the heart of their business.”
– Leyla Seka, GM and senior vice president, Salesforce Desk.com
Traditionally if a critical customer has an issue in the middle of your night, it wouldn’t be answered until the next business day. With the Desk.com and PagerDuty integration, your team can immediately get notified about top-tier support issues as they happen, and can then handle the situation appropriately. Using PagerDuty and Desk.com to keep all concerned parties in the know will help maintain that happiness – incidents are fixed faster, support reps can accurately respond, and customers get the details they need.
If you’d like to get started, check out our integration guide.
We’re continuing to build our ecosystem and now have more than 100 ready-to-use integrations available. Interested in becoming a partner or building an integration? Drop us a line!