Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
In a world where everything comes down to moments of truth, teams must respond to issues and opportunities in seconds. Rising customer expectations demand real-time...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Connecting People with Data
Incident response is a complex beast. Organizations choose PagerDuty for its ability to define and streamline the workflow for getting the right person engaged on an issue firing from a monitoring or ticketing tool. The response workflow is further enhanced by our platform’s ability to surface the most relevant context and information so responders can work smarter in the heat of the moment:
But what happens when you need not just one or two people, but immediately needs dozens or even hundreds to help resolve a critical business-impacting incident? The level of complexity in the response rises exponentially as more and more people get involved, time-pressure and SLAs become much more apparent, and chaos frequently ensues.
Connecting People with Data at Scale
Today, we would like to introduce a new set of features to bring order to the chaos of critical incident response: Response Mobilizer and Response Bridge. The goal of these new features is to organize your incident response dynamically, so that the most relevant information and responders needed to put out any fire are always at your fingertips. The Response Mobilizer allows you to bring additional individuals or escalation policies into the response for any PagerDuty incident by providing them personalized invites to dynamically collaborate in real time with context on the problem.
If real-time communication on a conference call needs to be part of that response, then you can also include conferencing details in the incident so responders can instantly join an online meeting via the Response Bridge feature.
Using the Response Mobilizer
The rest of this blog post will show how to leverage the Response Mobilizer .
You can start by simply adding additional responders to a new incident as shown below:
Alternatively, you can also mobilize responders to any existing acknowledged incident via the “Add Responders” button on the Incident Details page:
PagerDuty will send urgent notifications (via Phone, SMS, Push Notification, and Email) to each individual with the opportunity to Accept or Decline the request to join the Response. Responses are recorded live, no refreshing necessary, and are organized by the groups requested.
Responders even have the ability to convey a response back to the Incident Commander, e.g. they’re driving and won’t be available for a few more minutes. You can find more in-depth details here.
Whether you just need a helping hand or you need to declare All-Hands-on-Deck, the Response Mobilizer functionality lays the foundation for Responders and Incident Commanders to be effective during a firefight by coordinating their time-critical response on the incident that matters. If you are at Cisco Live in Las Vegas today, stop by booth # 1611 (right across from the Cisco Partner Village) for a live demo.
We look forward to hearing how you are are addressing incident response at scale and mobilizing your response teams. Drop us a line at firstname.lastname@example.org. This feature is available on the Standard and Enterprise plans.
This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018