Last year at PagerDuty Summit 2018, we officially launched PagerDuty University (PDU), a training program that provides hands-on classroom training to current and prospective customers...by PagerDuty
July 10, 2019
Last week, we attended New Relic’s FutureStack14 conference and it was a great opportunity for us to connect with our friends over at New Relic and PagerDuty customers.
Unlike most conferences held in hotels or conference centers, FutureStack14 was held at Fort Mason, a former army post, and offered attendees great views of the Golden Gate Bridge and Alcatraz. Lew Cirne delivered a keynote around their vision of making software more delightful for their customers. On average, we spend around 6 hours in front of software each day but we’ve all been frustrated with software one time or another. The culprits? Lag. Errors. Downtime. If 10% of those 6 hours are painful, that means we’re having 13,140 minutes bad experiences each year and life’s too short for bad software. New Relic is trying to eliminate the painful software moments and making sure it’s always available and high performing is part of PagerDuty’s calling as well.
Using Data to Take Action
New Relic announced new Insights capabilities which gives their business users an easy way to slice and dice their data to find actionable information around questions such as “Which marketing campaign is converting?” and “What customers are using our newest feature?” Data has the power to help inform business decisions and we have seen our customers use PagerDuty data to improve their operations. By tracking data about problems in your systems and how your team responds to them, PagerDuty customers have been able to is resolve issues faster to software impact on their customers.
Speaking of data, we’re excited to partner with New Relic on tomorrow’s Decreasing MTTR and Alerting Fatigue webinar. David Shackleford, product manager at PagerDuty will be speaking about what operational metrics to track and how to track them. Sign-up for the webinar today!
We’re looking forward to attending new year’s FutureStack. Confetti FTW!