This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...by Ilan Rabinovitch
August 24, 2017
Our customers are the reason PagerDuty is alive and healthy. Through their usage and feedback of our product we continue to strive to make it better and solve the pain that bleeds through the DevOps community of alerting, on-call scheduling and incident management.
Recently, we chatted with a few of our customers who shared their PagerDuty stories and told us about how they are crushing IT to keep their products available for their customers.f
With PagerDuty, Panasonic has significantly decreased the time it takes to respond to an incident. Specifically, PagerDuty is used for on-call scheduling for both the IT and customer support teams. Instead of waiting around to be needed, their teams can go home and be alerted if any issues arise.
PagerDuty has helped GREE transition to a DevOps model for on-call management and alerting. By integrating PagerDuty with this model, GREE has decreased resolution time because incidents are routed to the person who built it. PagerDuty has also helped removed the human factor of escalation to make sure incidents are resolved quickly.
zeebox adopted PagerDuty early on to avoid the chaos of scheduling large on-call teams. Unique to zeebox is their adoption of PagerDuty for non-technical teams to receive alerts and resolve incidents. On-call team members may be content producers or editors who ensure that their advertising partners’ ads properly sync live commercials with their second screen app.
As a data-driven organization, Wooga needed a reliable way to receive alerts to resolve incidents in order to prevent any loss of data and keep their social games online for their players. Before PagerDuty, Wooga didn’t have any metrics when it came to how long it took for incidents to be responded or resolved.
Have your own PagerDuty story to tell? Shoot an email to firstname.lastname@example.org.