Not Your Dad’s ITSM Solution

by Manish Kalra May 17, 2016 | 2 min read


Over the years, ITSM solutions have changed drastically. It seems that only a few years ago we were all stuck using legacy on premise ITSM solutions, and then one day, out of the blue, ServiceNow appeared and modernized a legacy technology. It wasn’t that dramatic, but you would think that’s what happened if you’re at Knowledge16 in Las Vegas this week. The atmosphere is electric with a gathering of thousands of attendees and partners. ServiceNow has revolutionized a part of IT Operations that was stuck in the past; attendees at Knowledge16 know this and are on the ServiceNow train delivering a better IT operational environment.

At PagerDuty, we realize how critical ServiceNow is to the IT infrastructure landscape. That’s why back in December 2015, we released our first certified ServiceNow integration. Since then, many of our customers have integrated their ServiceNow infrastructure with PagerDuty to help keep critical systems up and running.

As great as that integration was, we knew even more could be done to keep pace with the innovation that ServiceNow is delivering. Today at Knowledge16, I’m happy to announce a new certified ServiceNow integration.

With the new certified Integration, organizations can:

  • Easily connect ServiceNow to PagerDuty by installing the PagerDuty integration from the ServiceNow Store.
  • Stay up to date with the bi-directional sync between ServiceNow and PagerDuty.
  • Create and update incidents, and add worknotes that are accessible from either platform.
  • Quickly map ServiceNow users and assignment groups to PagerDuty with the auto-provision feature.

With the new ServiceNow Integration, IT Ops teams now have everything they need to deliver an environment to meet the demands of the business.

At PagerDuty we offer over 150 integrations for ITOps, DevOps, ChatOps, and ticketing tools to help you keep your services running and customers happy. If you’re new to PagerDuty, sign-up for a free trial and see how you can resolve incidents faster than ever before.